Privacy Policy

We may collect the following types of personal information:

• your name;
• your email address;
• your phone number;
• your message or enquiry details;
• order or product enquiry information;
• delivery or collection information, where relevant;
• payment and checkout information if you place an order through our website;
• technical website data, such as device, browser, website usage and cookie information.

We only collect information that is relevant to running our business, responding to enquiries, processing orders, arranging delivery or collection, improving our website, and meeting our legal obligations.

We may collect information when you:

• submit a contact form;
• contact us by email, phone or message;
• make a product enquiry;
• use the online store or checkout;
• interact with our website;
• accept or manage cookies through our cookie banner.

We use your personal information to:

• respond to your enquiries;
• help with product advice and stock checks;
• process and manage orders;
• arrange delivery or collection;
• provide customer service;
• manage online payments where applicable;
• improve and maintain our website;
• keep our website secure;
• comply with legal, accounting and tax requirements.

Under UK data protection law, we need a lawful basis to use your personal information.

• Contract — when we need your information to process an order, arrange delivery, or provide goods or services.
• Legitimate interests — when we respond to enquiries, provide customer support, improve our website, or protect our business.
• Legal obligation — when we need to keep records for tax, accounting or legal reasons.
• Consent — where you choose to accept certain cookies or provide permission for specific processing.

We do not currently send marketing newsletters or promotional email campaigns.

Our website may allow online payments through Squarespace and connected payment processors.

If you use online checkout, payment information may be processed securely by the relevant payment provider. We do not directly store full payment card details on our own systems.

We may share personal information with trusted third parties where necessary, including:

• Squarespace, which hosts and operates our website;
• payment processors connected to our online checkout;
• delivery or courier partners where delivery is required;
• email service providers used to receive or respond to enquiries;
• analytics and cookie tools used through Squarespace;
• professional advisers, accountants, or legal advisers where necessary;
• authorities or regulators where required by law.

We only share information where it is necessary for business, legal, security or service reasons.

Our website is built and hosted using Squarespace.

Squarespace may process certain technical and usage information when visitors use our website. We use Squarespace analytics to understand how visitors interact with our website and to help improve the site.

You can manage cookie preferences through our website cookie banner where available.

Cookies are small files placed on your device when you visit a website.

Our website may use:

• essential cookies needed for the website to function;
• analytics cookies to help us understand website traffic and usage;
• preference cookies to remember settings;
• third-party cookies from services such as maps, checkout tools or embedded features.

Where required, non-essential cookies are managed through our cookie banner. You can also control cookies through your browser settings.

If delivery is required, we may share relevant information with delivery or courier partners. This may include your name, phone number, delivery address and order details.

We only share the information needed to complete the delivery.

We only keep personal information for as long as necessary.

As a general guide:

• enquiry information may be kept for up to 12 months;
• order and payment records may be kept for up to 6 years for tax and accounting purposes;
• delivery information is kept only for as long as needed to complete and manage the order;
• cookie and analytics data is kept according to Squarespace and website settings.

We may keep information for longer if required by law or if needed to resolve a dispute.

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

However, no website or online system can be guaranteed to be completely secure. You should only submit information through the website if you are comfortable doing so.

Some service providers, including website, analytics or payment providers, may process information outside the UK.

Where this happens, appropriate safeguards are used where required by data protection law.

Under data protection law, you may have the right to:

• request access to your personal information;
• ask us to correct inaccurate information;
• ask us to delete your information;
• ask us to restrict how we use your information;
• object to certain uses of your information;
• withdraw consent where we rely on consent;
• request a copy of certain information in a portable format.

To exercise your rights, contact us using the details below.

If you have any questions about this Privacy Policy or how we handle your personal information, contact us at:

Email: akplasticmaterials@gmail.com

Phone: 07414 815123

Address: Unit 3, Regent Business Centre, Pump Lane, Hayes, UB3 3NP

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator.

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last updated” date.